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Looking for something special?
It is our policy to provide our customers with the best possible service. We have designed the following policies fot the convenience of our customers. If at any time special arrangements need to be made to assist you, please let us know. We will do our very best to accomodate you.
Special orders and altered items are NOT returnable or exchangeable. Request for exchange or store credit must be made within 30 days of purchase.
Refunds will be honored within 14 days of purchase with original receipt. Refunds are issued in accordance with the original method of payment. Refunds on check purchases will be given after 10 business days. Returned merchandise must be unused, in original condition and, where applicable, in the original gift box with all warranty cards and instruction booklets intact.
Special order items are not returnable or exchangeable and may have a longer delivery time. Special orders are defined as: 1) Any non-inventory purchase (items not shown as In Stock). 2) Any stock item custom made or altered at customer request (i.e. sizing).
Layaway accounts are set up with an initial depsit of 20%. Monthly payments are required to maintain the account in good standing. If no payment is received for a period of 90 days, the account will be forfeited. No refunds will be issued.
JEWELRY AND WATCH REPAIR
Repairs are warranted for one year from the date of delivery unless otherwise designated. Only the specific repairs performed are covered. Problems resulting from inherent flaws, abusive or excessive wear, customer negligence or accidental damage are not covered. Murphy-Pitard Jewelers reserves the right to designate some repairs as non-warrantable and will so inform the customer before the work is done. Murphy-Pitard Jewelers reserves the right to determine if a problem is covered by warranty and to choose the course for corrective action.
Murphy-Pitard Jewelers has a licensed Graduate Gemologist on staff to provide appraisals accepted by all insurance agencies. Appraisals will be issued free of charge upon request for any item purchased at Murphy-Pitard Jewelers. The receipt copy is proof of purchase and can be used for insurance needs depending on the insurance company (Consult your agent). Updates on Murphy-Pitard Jewelers appraisals will be done free of charge provided that the previous appraisal has the necessary information that current insurance standards require (i.e. stone weights, color, clarity etc.) Appraisals on items not purchased at Murphy-Pitard Jewelers or items needing exstensive appraisal updates will be provided at an hourly rate.
SERVICE AND CLEANING
Murphy-Pitard Jewelers will clean your jewelry and check the prongs free of charge. We recommend that this be done at least twice a year.